Privacy Policy

1. Introduction

SinoRX Medical Concierge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical tourism coordination services and visit our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, nationality, passport details
• Medical Information: Medical history, current conditions, treatment interests, medical records you choose to share
• Communication Data: Records of your correspondence with us, consultation requests, feedback
• Technical Data: IP address, browser type, device information, pages visited, time spent on pages
• Travel Information: Travel dates, accommodation preferences, visa requirements

3. How We Use Your Information

We use your information to:

• Coordinate medical consultations and treatments with our partner hospitals in China
• Communicate with you about your inquiries and service requests
• Arrange travel logistics including visa assistance, accommodation, and transportation
• Send confirmation emails and important updates about your medical journey
• Improve our services and website functionality
• Comply with legal obligations and protect our legal rights

4. Information Sharing

We may share your information with:

• Partner Hospitals: Medical facilities in China that you choose to consult with or receive treatment from
• Service Providers: Travel agencies, hotels, translation services, and transportation providers assisting with your medical journey
• Legal Requirements: When required by law, court order, or governmental authority

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Medical records and consultation history may be retained for up to 7 years in accordance with healthcare regulations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for data processing
• Request a copy of your data in a portable format

To exercise these rights, please contact us at care@chinamedicaltour.com

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze web traffic and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect some website functionality.

9. International Data Transfers

As we coordinate medical services in China, your information may be transferred to and processed in China. By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: